1. Home
  2. Responsible Gaming
Astonbet's Social Responsibility

Responsible Gaming Astonbet – Safe Entertainment for Malaysian Players

At astonbet, player entertainment and safety go hand in hand. This page covers everything you need to know about playing safely, the self-control tools we provide, and where to get help if you need it.

Play for fun Set a time limit Manage your budget 18+ only 24/7 Support
Register Safely FAQ
🛡️
astonbet's Pledge to Malaysian Players
Not targeting advertisements at vulnerable groups or minors
Free self-control tools available to all members
Self-exclusion requests processed within 24 hours
Training our support team to identify at-risk players
Never re-engaging with players who have self-excluded
Self-Control Tools

6 Free astonbet Tools to Help You Play Responsibly

All these tools can be activated directly from your astonbet account profile settings – free of charge, instantly, and without any judgmental questioning.

💰
Daily / Weekly / Monthly Deposit Limit
Set the maximum amount you can deposit into your astonbet account within a daily, weekly, or monthly period. Once the limit is reached, the system will automatically block further deposits until the period resets.
📉
Maximum Loss Limit
Set a loss limit for a specified period. Once your losses reach the amount you've defined, the astonbet platform will automatically block new bets for that period to protect your finances.
⏱️
Session Time Limit
Set how long you can play in a single session. Once the time limit is reached, astonbet will send a warning and automatically log you out. This is especially useful for preventing unintentional extended play.
😴
Temporary Self-Exclusion (24 Hours – 90 Days)
Need a short break? Activate a temporary self-exclusion for 24 hours, 7 days, 30 days, or 90 days. Your account will be fully restricted for that period. Your balance remains safe and will not be lost.
🚫
Permanent Self-Exclusion
Choose to permanently exclude yourself from the astonbet platform. Your account will be closed and you will not be able to re-register. All eligible balances will be returned to you within 5 business days.
📊
Personal Gaming Activity Report
Access detailed reports on your gaming history, total deposits, total wagers, and losses over a selected period. Understanding your own gaming patterns is the first step to staying in control.
Complete Guide

What Is Responsible Gaming & Why Does It Matter?

Responsible gaming is a philosophy that places player safety, self-control, and well-being at the heart of every gaming session. For astonbet, responsible gaming is not just a slogan — it is a genuine commitment we uphold as one of Malaysia's leading online entertainment platforms.

Astonbet offers a wide range of exciting games for Malaysian players – from online slots and live baccarat, to Malaysia Super League and EPL Sports Betting, e-sports, lottery, and more. All of these are designed to deliver entertainment and enjoyment. However, we recognise that for a small number of players, gaming can become an obsession that affects daily life.

That is why astonbet continually invests in a comprehensive responsible gaming programme. We believe that gaming should be a free, informed, and controlled choice – not a compulsion or addiction. Every MYR you wager at astonbet should come from a planned entertainment budget, not from money set aside for essential needs.

Keep these core principles in mind: Playing at astonbet is a form of entertainment – much like going to the cinema, dining out, or watching a football match at the stadium. It has its own entertainment value, and you should only spend what you can comfortably afford to lose.
How to Play Safely

7 Golden Rules for Responsible Gaming at astonbet

  • Set a budget before you play – Decide how much MYR you are comfortable spending on entertainment today before opening the astonbet platform. Once that limit is reached, stop.
  • Don't chase your losses – If you are on a losing streak, stop playing and try again another time. Topping up your deposit in hopes of "winning it back" is a red flag to avoid.
  • Set a time limit – Use the session time limit tool within the astonbet platform. Playing for too long can impair your focus and judgement.
  • Don't play when you're stressed or feeling low – Gaming should never be used as an escape from emotional problems or work stress. Playing while in an unstable emotional state can lead to poor betting decisions.
  • Never play with borrowed money – Never use borrowed money, credit, or funds meant for daily necessities (rent, bills, groceries) to play at astonbet or any other platform.
  • Take regular breaks – Get up, stretch, and step away from the screen after every 30–45 minutes of play. Breaks help you make better decisions.
  • Balance gaming with other activities – Make sure gaming doesn't replace time with family, work, sport, or other social activities. Gaming is just one small part of a balanced life.
How to Activate

How to Activate Self-Control Tools on astonbet

1
Log In to Your Astonbet Account
Click "Log In" and enter your Malaysian phone number and password to access the platform.
2
Go to Profile Settings
Click the profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
3
Select the "Responsible Gaming" Tab
All self-control tools are available within this dedicated tab – deposit limits, time limits, temporary self-exclusion, and permanent self-exclusion.
4
Set a Limit or Activate a Feature
Enter your desired limit value or click the activation button. Confirmation via SMS OTP to your Malaysian number is required.
5
Effective Immediately
Limits and controls you set take effect immediately. To reduce a limit, a 24-hour waiting period applies as an added layer of protection.
Check In with Yourself
Is Your Gaming Still Under Control?
Answer the following questions honestly. This is not a formal assessment – it's a starting point for self-reflection.
I have played beyond the budget I set:
Gaming has affected my relationship with family or friends:
I feel stressed or anxious when I am unable to play:
Warning Signs

Recognise the Signs of Problem Gambling Early

Problem gambling doesn't happen overnight. It typically begins with small behavioural changes that gradually worsen over time. Recognising the early signs is key to getting help before the problem becomes more serious.

BehaviourStatus
Play within your set budget✓ OK
Play for entertainment, not to "chase your losses"✓ OK
Can stop at any time without feeling pressured✓ OK
Regularly exceeding your gaming budget⚠ Monitor
Feeling irritable when unable to play⚠ Monitor
Hiding gaming activity from family⚠ Monitor
Borrowing money to deposit or play⚠ Seek Help
Gaming affecting work or personal relationships⚠ Seek Help
Unable to stop even when wanting to⚠ Seek Help
If you identify two or more signs from the "Seek Help" category in yourself or someone you care about, please contact the astonbet support team or use the self-exclusion tool right away.
Immediate Action

What to Do If You Need Help

01
💬
Contact Astonbet Support Now
Astonbet's trained support team is available 24/7 via live chat on the platform. They can help you activate self-control tools or process a self-exclusion request quickly and without any judgmental questioning.
02
🚫
Activate Self-Exclusion Now
If you feel you can no longer control your gambling on your own, activate permanent self-exclusion through your astonbet account settings. It's a courageous and the right decision to make. Your account will be closed within 24 hours and all eligible balances will be refunded.
03
👨‍👩‍👧
Talk to Someone You Trust
Don't carry this burden alone. Talk to your partner, a family member, or a trusted close friend about what you're going through. Social support is one of the most effective factors in recovering from problem gambling.
04
📧
Contact Us by Email
For responsible gaming support, email our dedicated team at support@astonbet-bangla.com with the subject line "Responsible Gaming". We will respond within 24 hours with the guidance and support you need.
FAQ

Frequently Asked Questions on Astonbet Responsible Gaming

Yes, all responsible gaming tools at astonbet — including deposit limits, loss limits, and time limits — can be activated directly from your account profile settings without needing to contact the support team. Go to Account Settings → Responsible Gaming and select the tool you wish to enable. OTP verification to your Malaysian phone number is required. If you need assistance, our live chat is available 24/7.

astonbet processes permanent self-exclusion requests within 24 hours of receiving them. During processing, your deposit limit will be reduced to RM 0 immediately. Once the exclusion is processed, your account will be permanently closed and you will not be able to register a new account. Any eligible balance (after deducting bonuses that have not met wagering requirements) will be returned to you via your original payment method within 5 business days.

Yes, you can reduce your deposit limit at any time and the change takes effect immediately. This makes it easy to lower your limit quickly whenever you feel you need more protection. However, to increase your limit (for example, from RM 200 per day to RM 500 per day), a 24-hour waiting period applies. This is a safeguard to ensure that any decision to raise your limit is made with careful consideration.

During your self-exclusion period, all active bonuses in your account will be temporarily suspended. Bonus expiry dates will be automatically extended to match the duration of your self-exclusion. In other words, if you take a 30-day break and your bonus has 14 days remaining, it will still have 14 days left once your break ends. Your cash balance will not be affected in any way.

Astonbet has multiple layers of protection to prevent players under 18 from registering. Date of birth is required at sign-up and age verification is carried out. The KYC process verifies identity via MyKad, which requires applicants to be 18 years of age or older. Astonbet's advertisements are not targeted at platforms or content popular among minors. If you suspect a child or teenager has registered using false information, please report it to us immediately and we will investigate and close the account.
View All FAQs
🤝
Play Smart

Join astonbet – The Platform That Puts Safety & Responsible Entertainment First for Malaysian Players

Astonbet believes the best gaming experience is one where you feel entertained, safe, and in control. Register today and make full use of all our free self-control tools.

Register Safely Log In & Set Limits
Free self-control tools 24/7 Support Min. deposit RM 10 18+ only
Bahasa Melayu