Privacy Policy Astonbet – Our Commitment Protection Your Personal Data

Welcome to astonbet's Privacy Policy page. This document is astonbet's official statement on how we handle the personal information of members who reside in or access our platform from Malaysia. This policy is drawn up in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in data protection.

By registering an account with astonbet or using our services, you agree that your personal data will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the astonbet platform and contact us to close your account.

Astonbet collects your personal information through several channels – directly when you register or complete a form, automatically as you use the platform, and in certain cases from legitimate third parties such as payment service providers. Our guiding principle is data minimisation – we only collect what is genuinely necessary.

To process payments, astonbet works with local Malaysian payment providers including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and the FPX network covering Maybank2u and CIMB Clicks. Your payment information is processed directly by the respective provider using their own security infrastructure — astonbet does not store full bank account numbers or payment card details on our servers.

Astonbet uses the personal data collected for legitimate, clearly stated purposes. We do not use your data for any other purpose without first obtaining fresh consent from you.

• Account Management – Creating, managing and maintaining your astonbet account, including the login process, identity verification and profile management
• Transaction Processing – Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, and other supported Malaysian payment methods
• Legal Compliance – Fulfilling KYC (Know Your Customer), AML (Anti-Money Laundering), and other applicable legal reporting obligations
• Platform Security – Detecting and preventing fraud, unauthorized access, bonus abuse, and other illicit activities on the astonbet platform
• Experience Personalisation – Tailoring content, promotions, and game recommendations based on your usage history and preferences
• Service Communications – Sending transaction notifications, account security information, terms updates, and customer support responses
• Platform Improvement – Analysing aggregated usage patterns to improve astonbet's service quality, platform speed, and overall user experience

For marketing purposes – such as sending bonus promotions, new game offers or content related to slots, baccarat, Malaysia Super League football and e-sports – astonbet will only do so if you have given explicit consent during registration or through the notification settings in your profile. You may withdraw this consent at any time.

Astonbet does not sell your personal data to anyone. We only share data in strictly limited and necessary situations as described below. In all cases of sharing, astonbet ensures that the relevant third parties maintain a level of data protection equivalent to or higher than our own standards.

Parties that may receive your data within defined limits:

• Payment Providers – Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX banks such as Maybank and CIMB receive only the data necessary to process your transactions
• Game Providers – Third-party gaming companies that provide slots, live baccarat and other games within the astonbet platform receive your username and player ID (not your real name) solely to enable gameplay functionality
• Regulatory Authority – Malaysian regulatory bodies and law enforcement agencies may receive data where required by law or a valid court order
• Independent Audit – Audit firms that verify RNG game fairness and industry standard compliance receive aggregated game statistical data that cannot be used to identify any individual

Astonbet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the astonbet platform.

Types of cookies used by astonbet:

• Essential Cookies – Required for core platform functions such as login verification, game session management and security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies – Helps us understand how you use the platform – pages visited, time spent and any errors encountered. This data is collected in aggregate form and does not identify individuals.
• Functional Cookies – Remembering your preferences such as language, display settings and favourite games to deliver a more personalised experience.
• Session Cookies – Temporary cookies that are automatically deleted when you close your browser. Used to maintain your active gaming session.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality of the astonbet platform. For instructions on managing cookies in popular browsers, please refer to your browser's help section.

Astonbet retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required under applicable Malaysian law. Once the retention period expires, your data will be securely deleted or anonymised.

Once your account is closed, astonbet will begin the data anonymisation process within 90 days, except for data that must be retained for legal compliance purposes as outlined in the table above.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold several important rights regarding the personal data astonbet holds about you. We are committed to respecting and facilitating the exercise of these rights.

Astonbet continually invests in cybersecurity infrastructure to keep your personal data protected at all times. The following are the key technical and organisational measures we have in place:

• Data Encryption in Transit – TLS 1.3 protocol for all communications between your device and astonbet's servers
• Data Encryption at Rest – Sensitive data is stored in encrypted form using AES-256
• Role-Based Access Control – Only staff who require data access to perform their duties are granted permission, with full audit logs maintained
• Regular Security Testing – Penetration testing and vulnerability scans are conducted regularly by independent security experts
• 24/7 Monitoring – Active anomaly detection and intrusion prevention systems monitor the astonbet platform around the clock
• Staff Training – All astonbet staff who handle customer data undergo regular data protection training

While astonbet takes all reasonable steps to safeguard your data, no system can guarantee absolute security. You also play an important role in protecting your account — use a strong password, never share your login credentials, and report any suspicious activity to us immediately.

Astonbet reserves the right to update this Privacy Policy from time to time in line with changes in legislation, industry practices or the way we operate our services. Any updates will be displayed at the top of this page along with the new effective date.

For significant amendments that affect how we process your data, astonbet will send a notification to your registered email address at least 14 days before the changes take effect, giving you sufficient time to review them and decide whether you wish to continue using the platform.

Any enquiries, complaints, or requests relating to data privacy may be directed to: